Customer Relationship Management (CRM) Team

Mary Wardley

Program Vice President, Customer Care and CRM

Vladimir Kroa

Associate Vice President, Sustainability

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Abhishek Kumar

Associate Research Director

New Research


  • By: 

    • Daniel-Zoe Jimenez Loading
    • Dhiraj Pramod Badgujar Loading
    This IDC Perspective offers insights into the evolution of xOps from DevOps and how xOps plays an important role in shaping the new AI stack in Asia/Pacific. xOps is a relatively new word in DevOps but is quickly gaining traction. It integr...
  • By: 

    • Vladimir Kroa Loading
    • Curtis Price Loading
    • Bjoern Stengel Loading
    This IDC Taxonomy provides a comprehensive mapping of the most important sustainability domains, as perceived by the demand side, and defines individual ICT solutions as they relate to various sustainability domains.The study offers definit...
  • By: 

    • Supriya Deka Loading
    • Daniel-Zoe Jimenez Loading
    • Nandini Shivananjappa
    This IDC Perspective discusses Affinidi, a technology company committed to revolutionizing data ownership with its "holistic identity" approach, which offers cutting-edge solutions, such as the Affinidi Vault, Affinidi Login, Affinidi Conne...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective offers insights into the developer-centric platforms and how platform engineering is playing an important role in boosting developers' efficiency and productivity in Asia/Pacific. It also provides a brief about popular ...
  • By: 

    • George Briford Loading
    • Abhishek Kumar Loading
    • Nigel Wallis Loading
    This IDC Market Presentation is designed to provide technology vendors a better understanding of their buyer personas. It aims to answer the following questions: Who are the key personas I need to address with my offerings (products and ser...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Glance provides a glance at the landscape of application development languages, development frameworks, and development tools and platforms in Asia/Pacific.
  • By: 

    • Estelle Quek Loading
    • Daniel-Zoe Jimenez Loading
    • Mickey North Rizza Loading
    This IDC Presentation assesses each of the predictions discussed on its complexity, organizational impact, and time frame expected for mainstream adoption in Asia/Pacific (excluding Japan) (APEJ). Equally important, lead analyst provides ad...
  • By: 

    • Lavanya Jindal
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation is an accompanying piece to the IDC FutureScape: Worldwide Chief Marketing Officer 2024 Predictions — APEJ Implications. This presentation takes a deep dive into the 10 predictions that will define chief marketing offi...
  • By: 

    • Lavanya Jindal
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the IDC FutureScape: Worldwide Chief Marketing Officer 2024 Predictions (IDC #US50107023, October 2023). The marketing landscape in APEJ is evolvin...
  • By: 

    • Estelle Quek Loading
    • Daniel-Zoe Jimenez Loading
    This IDC document is an accompanying piece to IDC FutureScape: Worldwide Intelligent ERP 2024 Predictions — Asia/Pacific (Excluding Japan) Implications (IDC #AP51033823December 2023). Lead analyst provides succinct recommendations for tech ...

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