Customer Relationship Management (CRM) Team
New Research
This IDC Perspective discusses the importance of value creation for stakeholders in the future enterprise, such as customers, partners, employees, management, community, environment, and so forth. IDC explores the market trends and developm...
This IDC Market Analysis Perspective (MAP) encapsulates IDC insights and data on the technologies, industry dynamics, and trends influencing the segments within the customer service applications and contact center applications segments. Som...
This IDC study examines the customer service applications market for 2020–2023. Revenue and market share of the leading vendors are provided for 2022. "While the customer service applications market experienced a dip in growth from 17.2% in...
This IDC Presentation aims to help technology vendors understand what drives buyers within the financial services industry in their technology purchasing decisions. Although a number of sections in this presentation focus predominantly on t...
The IDC Playbook for Tech Sales Leaders provides a concise current state view of the Asia/Pacific financial services market, insight into the impact of future trends, and guidance for account strategies. Tech sales leaders can use this info...
This IDC Market Note highlights key announcements during NICE Interactions 2023. It discusses the future potential of NICE's products and what it means for NICE as well as CX going forward.
In a market where competition is fierce for employee- and customer-focused solutions, RingCentral is making strides by announcing AI-driven UCaaS and CCaaS solutions and an acquisition in the meetings/video/webinar solution space. While the...
This IDC Market Note discusses the partnership announced between ServiceNow and NTUC LearningHub at the launch of their innovation center in Singapore on 28 July 2023. The company aims to upskill more than 1,000 Singaporeans in digital skil...
This IDC Survey Spotlight focuses on the business benefits organizations have experienced or expect to experience after incorporating sustainability into their operations. The data is drawn from IDC's Future Enterprise Spending and Resilien...
This Market Presentation Report aims to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC spending guide forecasts numbers and insights into the global fina...
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