Customer Relationship Management (CRM) Team
New Research
SAP recently announced its 2Q23 results. All results discussed in the document will be non-IFRS constant currencies unless otherwise specified.The 2Q23 financials show cloud and software revenue was up 8% to €6,505 million; however, softwar...
This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2023 to 2027."As the world steps away from being in a global health pandemic, the software world is entering a new era of ...
In this new world of accelerating AI and other high-powered mission-critical applications, all companies will need to rethink how they will support the power and cooling needs of these workloads and the systems that run them, and datacenter...
This IDC Survey presents data from wave 4 of IDC's Future Enterprise Spending and Resiliency Survey, conducted in May 2023. The survey forms part of a regular monitoring process that consists of a mix of repeated and unique questions relati...
This IDC Survey Spotlight is based on a question from Wave 4 of IDC's Future Enterprise Spending and Resiliency Survey, conducted in May 2023. The document examines how enterprises and organizations perceive the importance of various enviro...
This IDC Market Glance provides a glance at the landscape of open source ecosystem in Asia/Pacific. The open source ecosystem is evolving, with new tools and technologies being developed to address the unique requirements and constraints of...
This IDC Market Glance provides a glance at the landscape of low-code, no-code, and intelligent developer technologies in Asia/Pacific. The growing involvement of non-IT personnel in app development, high cost of IT labor, long duration of ...
This IDC Market Note considers GitLab’s recent release of the artificial intelligence (AI)–powered DevSecOps platform GitLab 16.0. GitLab 16.0 includes code suggestions that allow users to develop better code quicker and more effectively. I...
This IDC Survey examines the worldwide monthly technology investment monitor for June 2023. After a year of disruptions from high inflation to war and geopolitical tension to energy shocks to anticipation of recession in major countries, it...
This IDC Market Note discusses the announcement made in Salesforce's Connections event on June 7‒8, 2023, for marketing and commerce professionals. The company launched its generative AI (GenAI) products: Marketing GPT and Commerce GPT. Sal...
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