Customer Relationship Management (CRM) Team
New Research
This IDC Market Perspective offers insights into cloud-native open source tools and how they are playing an important role in driving digital innovation in the Asia/Pacific region. It also provides a brief overview of essential components a...
This IDC study examines the financial applications software market for 2021–2022. The revenue and market share of the leading vendors are provided for the year 2022."As businesses increasingly seek tailored financial solutions that fit thei...
This IDC Survey Spotlight provides insight into the driving factors and the anticipated benefits and results of adopting a digital platform based on the survey results from IDC's Future Enterprise Resiliency and Spending (FERS) Survey, Wave...
This IDC study presents the worldwide contact center applications software market size and 2022 revenue market shares by vendor."The public cloud, or CCaaS, portion of the contact center market has officially become larger than the on premi...
This IDC Tech Buyer Presentation presents data from IDC's 2023 Future Enterprise Resiliency and Spending Survey, Waves 1 and 4. IDC's Global Technology Thought Leadership group conducts this monthly survey to understand how IT and business ...
This IDC Market Perspective discusses the generative AI (Gen AI) landscape and its implications on customer experience (CX). IDC contextualizes what this means for the customer service market in terms of the impact, its potential to augment...
This Market Presentation Report aims to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC spending guide forecasts numbers and insights into the regional fi...
This IDC Perspective offers insights into generative AI code generators and how they are playing an important role in boosting developers' efficiency and productivity in Asia and the Pacific. It also provides a brief overview of popular ven...
This Market Presentation Report aims to provide technology vendors with an overview of the key business trends shaping the financial services industry in 2023 in Asia/Pacific. The report offers a foundation of industry knowledgeto: Develop ...
This IDC Market Presentation is designed to provide technology sellers' sales and marketers as well as product and channel managers with foundational insightinto the global financial services industry (FSI) landscape in 2023. By understandi...
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