Customer Relationship Management (CRM) Team
New Research
This IDC Market Glance provides a current overview of the Asia/Pacific (including Japan) (APJ) customer experience (CX) landscape. It depicts who the major software and services players in the Asia/Pacific market are across 20 segments. As ...
This IDC Perspective examines the automation trends in small and medium-sized businesses (SMBs) and midmarket segments across different business functions, as well as in customer relationship management (CRM), human capital management (HCM)...
This IDC Market Perspective offers insights about the challenges, industry trends, and best practices of telecom firms driving digital innovation in Asia/Pacific. The digital-first concept is being embraced by telecom firms around the regio...
This IDC Market Presentation is designed to provide technology sellers' sales, marketers, and product and channel managers with foundational insight into the financial services industry (FSI) in Asia/Pacific in 2023. By understanding how th...
This IDC Financial Services Market Trends 2023 Worldwide report aims to provide technology vendors with an overview of the key business trends shaping the financial services industry in 2023. The report offers a foundation of industry knowl...
This IDC Survey provides an overview of how small and medium-sized businesses (SMBs) (fewer than 500 employees) and midmarket company (500–999) employees in Asia/Pacific (including Japan) (APJ) are being affected by the macroeconomic headwi...
SAP recently announced its 1Q23 results. All results discussed in the document will be non-IFRS constant currencies unless otherwise specified. In addition, this earnings call is the first for SAP's new CFO, Dominik Asam, who became the new...
This IDC Vendor Profile presents SAP's performance against 130+ parameters contained in IDC's Technology for Sustainability and Social Impact (TSSI) framework for software vendors. It identifies the areas in which SAP outperforms the indust...
This Industry Marketing Handbook was designed to support technology vendor marketers in building their marketing narrative for the financial services industry. Although this presentation focuses predominantly on the banking sector, the majo...
This IDC Tech Buyer Presentation demonstrates how mature Asia/Pacific businesses are changing their DevOps culture to foster digital innovation. Digital innovation is fueled by agile development operations (DevOps) techniques. Investments i...
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