Artificial Intelligence and Automation Team
New Research
This IDC Perspective looks at five open source software project areas that have the potential to impact the industry broadly: Kubernetes, observability, natural language processing, continuous delivery enhancements, and a new Linux kernel t...
This IDC study provides business and technology leaders with a business case and plan for implementing conversational artificial intelligence (conversational AI or CAI) for their organization. It defines conversational AI and why it is a cr...
This IDC Perspective discusses the critical role of the IT organization in achieving sustainability goals and includes data from an April 2020 study to show what organizations are doing, who drives strategy, and what barriers exist in the j...
This IDC study provides 10 predictions for the cloud market."The disruption and uncertainty of the past year have underscored the benefits of resilient and flexible IT and accelerated investments toward an agile digital foundation," said De...
The IDC Tech Buyer Presentation provides results from IDC's Contact Center Metrics Survey, which is conducted annually for five years. The 2020 survey focused on the current deployment models and future intentions for deployment models for ...
This IDC Perspective explores how IT organizations must pivot from investment road maps based on hardware and software portfolios to the establishment of three control planes to manage cloud services, business processes, and commerce. The p...
This IDC study presents the top 10 predictions and key drivers for the IT industry for the next five years. It highlights the midterm and long-term challenges that enterprise IT teams face as they navigate their ongoing response to the busi...
This IDC study highlights key trends in digital business models and monetization technology adoption and presents the top 10 predictions and key drivers for the next five years."The COVID-19 pandemic has emphasized the importance of being a...
This IDC Perspective looks at Kafka, how it is being used, and Confluent's efforts to simplify and improve the latest release of the company's platform, aimed at operating a global Kafka mesh.Confluent announced the new release of its platf...
This IDC Perspective discusses the implications of ubiquitous infrastructure deployment when it comes to the future of digital infrastructure, expanded upon by a global team of IDC analysts. We focus on major expansions in deployment option...
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