SMB Team

Hitoshi Ichimura

Senior Research Manager, Verticals & Cross Technologies, Research, IDC Japan

Supriya Deka

Sr. Market Analyst

Daniel-Zoe Jimenez

Vice President, Digital Innovation, CX & Software, DNB/Start-ups, SMBs, Consumer and Channels Research

Shari Lava

Research Director, Automation within the AI and Automation Group

New Research


  • By: 

    • Laurie Buczek Loading
    • Alan Webber Loading
    • Marci Maddox Loading
    • Wayne Kurtzman Loading
    • Daniel-Zoe Jimenez Loading
    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Steve White Loading
    • David Wallace
    “Over the last decade and a half, the nature of marketing has evolved from the emergence of digital marketing to the rise of content marketing and now the digital experience era. Each major inflection point has necessitated the need for mar...
  • By: 

    • Ritu Jyoti Loading
    • David Schubmehl Loading
    • Hayley Sutherland Loading
    • Maureen Fleming Loading
    • Shari Lava Loading
    • Neil Ward-Dutton Loading
    • Jennifer Cooke Loading
    • Laurie Buczek Loading
    • Melih Murat Loading
    • Jennifer Hamel Loading
    • Deepika Giri Loading
    • Shane Rau Loading
    • Andrew Gens Loading
    • Matt Arcaro Loading
    • Kathy Lange Loading
    • Mary Wardley Loading
    • Nobuko Iisaka Loading
    • Raghunandhan Kuppuswamy Loading
    • Michele Rosen Loading
    This IDC study provides IDC's 2024 top 10 predictions for artificial intelligence and automation."ChatGPT's explosive global popularity has given us AI's first true inflection point in public adoption," says Ritu Jyoti, group vice president...
  • By: 

    • Tony Olvet Loading
    • Craig Powers Loading
    • Teodora Siman Loading
    • Giulia Carosella Loading
    • Linus Lai Loading
    • Megha Kumar Loading
    • Simone De Bruin
    • Erin Hichman Loading
    • Philip Carter Loading
    • Pietro Delai Loading
    • Craig Simpson
    • Lawrence Cheok Loading
    • Martina Longo Loading
    • Ranjit Rajan Loading
    • Sharath Srinivasamurthy Loading
    • Steffi Han
    • Takuya Uemura Loading
    • Lianfeng Wu Loading
    • Supriya Deka Loading
    • Lapo Fioretti Loading
    This IDC study provides 2024 top 10 predictions for digital business strategies. These predictions provide guidance for organizations to mature as digital businesses in the next five years. They also lay out IDC’s vision for the 10 most imp...
  • By: 

    • Shari Lava Loading
    • Andrew Gens Loading
    This IDC Survey Spotlight compares data from IDC's March and July 2023 Future Enterprise Resiliency and Spending Surveys, Waves 2 and 6, respectively, demonstrating organizational shifts over time in the priorities of generative AI use case...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Presentation demonstrates how enterprises in the Asia/Pacific are driving automation initiatives through application programing interfaces (APIs). Automation and AI can only be maximized using data, ideally using the organiz...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Market Perspective offers insights into the agile practice and how it is playing an important role in driving innovation and business value in the region. It also provides a brief overview of key practices, along with key metrics, ...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Presentation demonstrates how enterprises are leveraging low code for building the future of applications to drive business agility. Enterprises across industries are under pressure to increase revenue growth, operational efficienc...
  • By: 

    • Dhiraj Pramod Badgujar Loading
    • Daniel-Zoe Jimenez Loading
    This IDC Perspective offers insights into how generative AI plays an important role in IT operations (ITOps) management in Asia/Pacific. It also provides a brief overview of the significance of generative AI in ITOps and its role in ITOps w...
  • By: 

    • Lavanya Jindal
    • Daniel-Zoe Jimenez Loading
    The IDC Playbook for Tech Marketing Leaders provides a concise current view of the Asia/Pacific (including Japan) (APJ) customer experience (CX) market, impact of current trends, criteria for vendor selection, and guidance for technology ve...
  • By:  Shari Lava Loading

    As part of the strategy, systems must be evaluated for their suitability toward EDA including processing capability, event emitting, and monitoring capabilities, as well as their ability to meet event standards. In addition, additional conn...

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