Lou Reinemann
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With the announcement of Sprinklr Surveys, Sprinklr not only adds functionality to gather solicited data from customers in a unified platform but enables it with artificial intelligence (AI) and generative AI (GenAI) capabilities together i...
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Medallia hosted its first live customer conference since 2019 and made several large announcements supporting its continued strategy toward improving experiences for customers and employees across the entire customer journey. The foundation...
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Sprinklr announced the launch of Conversational AI+ as part of its Sprinklr Service Suite. The announcement is part of the 18.11 release of Sprinklr and showcases the focus this year on expanding the use of Generative AI as part of Custome...
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This IDC Perspective explores the integration of AI and generative AI in voice of the customer (VOC) and customer experience (CX) programs, highlighting their evolution from traditional feedback mechanisms to advanced, real-time analytics a...
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This IDC Perspective provides insights into selection and application of metrics for a VOC program. Voice of the customer programs are evolving beyond traditional surveys to include indirect and inferred feedback, utilizing a variety of met...
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This IDC Market Perspective discusses the Qualtrics 2024 X4 Summit, where the strategic focus on AI and the introduction of new product suites aimed at enhancing customer, employee, and strategic experiences was highlighted. Key AI features...
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Market Perspective - A look at Customer Success Metrics and ROI
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CRM Applications Market Shares 2023
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IDC PeerScape: Voice of the Customer
More results for Planned Research