IDC Retail Insights Team
New Research
This IDC Market Glance provides a high-level overview of major software and services providers in each category under worldwide retail immersive and AI-driven customer experience (CX). The categories show a potential market and technology s...
This IDC PeerScape examines several best practices for blending personalization into the digital customer experience."Hospitality and travel experiences are shifting to become digital first as guests expect and demand customized connected i...
This IDC PlanScape analyzes the various facets of retail loyalty, from the viewpoint of companies and consumers in terms of tools and competitive advantages generated through fostering commitment and customer connection."Loyalty programs, w...
This IDC Market Presentation provides the European retail IT application forecast for 2021–2026, aiming to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of IDC...
This IDC Market Glance provides an overview of technology providers across the main and core retail commerce capabilities and services: from single interfaces happening through payments and livestreaming, across ecommerce marketplaces and o...
This IDC Perspective looks at incentives including price incentives, metrics, and the cost to do business with loyalty programs. Retail loyalty programs permeate a majority of retailers that have invested in and implemented a loyalty progra...
This IDC Survey covers data from IDC's Retail Media Network Survey conducted in May 2023. The document provides the results and analysis from a global survey focused in North America and Europe across 224 retail leaders. Respondents span ac...
This IDC study provides an initial forecast for the worldwide price optimization and management applications software revenue from 2023 through 2027."The past few years have been very challenging on pricing teams to keep up with changing in...
This IDC Tech Buyer Presentation provides an overview of retailers' current priorities, challenges, and key areas of investment, highlighting the need to drive employee experience (EX) to the top of retailers' agenda. It illustrates retaile...
This IDC Market Presentation provides the worldwide retail IT application forecast for 2021–2026. It aims to provide technology vendor product managers and those responsible for market/competitive intelligence with an industry overview of I...
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