Social Business Team

Takashi Manabe

Senior Research Director, Software/Service Solutions, Data & Analytics, IDC Japan

Lewis Ward

Research Director, XR, Gaming, and Interactive 3D Software

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Customer Care and CRM

Yoko Ono

Research Manager, Software & Services, Research, IDC Japan

Wayne Kurtzman

Research Vice President, Social, Communities and Collaboration

New Research


  • By:  Wayne Kurtzman Loading

    This IDC study examines the vendor revenue performance in the overall web conferencing applications market for 2023. The top 5 vendors in 2023 based on worldwide revenue are Microsoft (32.2%), Zoom (32.0%), Cisco (7.8%), Google (4.6%), and ...
  • By:  Lewis Ward Loading

    This IDC Market Presentation is a joint effort between IDC, Sensor Tower, and Mistplay. The deck has five sections: gaming trends we believe are important in 2024 and a listing of the most lucrative mobile and Steam games from earlier this ...
  • By:  Lewis Ward Loading

    This IDC Survey Spotlight assesses the responses to two questions regarding Apple Vision Pro (AVP) that were included in IDC's AR VR Commercial Survey, which was fielded in June in the United States. The respondent base (n = 402) consisted ...
  • By:  Wayne Kurtzman Loading

    This IDC study looks at the impact that team collaboration applications will continue to have across the workforce, and with a company's partners and customers. Leading enterprises have moved from just text to richer multimodal collaboratio...
  • By:  Wayne Kurtzman Loading

    This IDC study examines the vendor revenue performance for the team collaboration applications market for 2023. This document also examines how the market is positioned for continued feature acceleration and growth. IDC estimates that in 20...
  • By: 

    • Nadia Ballard Loading
    • Eric Newmark Loading
    • Aly Pinder Loading
    • Marci Maddox Loading
    • Mickey North Rizza Loading
    • Mary Wardley Loading
    • Lou Reinemann Loading
    • Roger Beharry Lall Loading
    • Sudhir Rajagopal Loading
    • Gerry Murray Loading
    • Heather Hershey Loading
    • Michelle Morgan Loading
    • Simo Balghannou Loading
    This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 CX Path program.IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX appli...
  • By:  Mary Wardley Loading

    This IDC Survey Spotlight provides insight into the use of multiple channels as part of the overall customer journey. The survey results are from IDC's CXPath Survey conducted in May 2024 in which IDC queried end-user organizations on the t...
  • By:  Wayne Kurtzman Loading

    This IDC study looks at the evolution and future advances in the collaborative applications market, specifically how we connect, meet, collaborate, work, and form community and the evolving metrics of delivering value through working togeth...
  • By:  Wayne Kurtzman Loading

    This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2023.The top 5 vendors in 2023 based on worldwide revenue are Microsoft (30.1%), Google (14.7%), Zoom (10.3%), Salesforce (7.8%), an...
  • By:  Yoko Ono Loading

    本プレゼンテーションは、国内デジタルエンジニアリング市場に関してIDCが2024年に行った分析のサマリーを提供している。本市場に影響を与えるトレンド、競合分析、ユーザー動向、本市場の将来展望、ITサプライヤーへの提言などで構成される。本プレゼンテーションの内容は、『2024年 国内デジタルエンジニアリング市場 企業ユーザー調査(IDC #、2024年7月発行)』『国内デジタルエンジニアリング市場予測、2024年~2028年:PE/OT別、テクノロジー別、産業分野別(IDC #...

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